If I had a hammer

Speaking of phone outrage, someone's gone and done something about it.

Mona demands to speak to a manager. A customer service representative
says someone will be right with them. Directs them to a bench, outside.
(Remember, it's mid-August.) Mona and Don sit.

Tick, tick, tick, goes the clock. Sit, sit, sit, go Mona and Don.

For. Two. Hours.

And then — this is the best part — the customer rep leans out the
door and says the manager has left for the day. Thanks for coming! …

Hammer time: Shaw storms in the company's office. BAM! She whacks the
keyboard of the customer service rep. BAM! Down goes the monitor. BAM!
She totals the telephone. People scatter, scream, cops show up and what
does she do? POW! A parting shot to the phone!

"They cuffed me right then," she says.

When I had my months-long argument over Earthlink's phone service that stole my newsgroup abilities for months and put me on the hamster wheel of outsourced customer service, I would have done that, too. If I could have found an Earthlink office.

Hurrah for the 75 year old woman with a hammer!


  1. IrishLuckyLass on 10/18/07 at 2:45 pm

    [this is good] Bravo to her!  It amazes me the people who work in “customer service” who don’t know the meaning of that title.  I could have used a hammer a few times in my life too.  You go Granny!

  2. LeendaDLL on 10/18/07 at 7:37 pm

    [this is good] My hero!!

  3. Armchair News on 10/18/07 at 8:40 pm

    It stuns me the complete absence of common courtesy sometimes — and I mean Comcast’s, not this woman’s. What kind of cads make 75 year olds sit out in the August heat and then refuse them service in the first place?

    I like a Granny who takes no guff.